Top 5 IP Phone Service Providers in Bangladesh

Choosing an IP phone service can make business communication easier and more affordable. It can also give your team features that regular mobile numbers don't provide.

Businesses can use IP phones for customer support, sales calls, remote work, call centers, and internal communication. The right provider depends on your call volume, required features, budget, and business size.

In Bangladesh, IP telephony services are provided through licensed IPTSP operators. The Bangladesh Telecommunication Regulatory Commission, or BTRC, maintains a list of IPTSP operators and their assigned prefixes. For example, BDCOM uses 09666, Amber IT uses 09611, BRACNet uses 09677, and MetroNet uses 09612.

What Is an IP Phone Service?

An IP phone service lets you make and receive calls through an internet-based network. Instead of sending your voice over a traditional telephone line, the service converts it into digital data.

The data travels through an IP network and reaches the other person. This technology is commonly called Voice over IP, or VoIP.

Businesses can use an IP phone via a physical IP handset, a computer, a smartphone, or another supported device. Depending on the provider, you can also get features such as IVR, call forwarding, call recording, extensions, and cloud PBX.

IP phone systems are especially useful for businesses with several employees. One business number can connect to multiple extensions and locations.

What Is a VoIP Number?

A VoIP number is a telephone number that works through an IP-based communication service. It can receive and make calls without depending on a traditional fixed telephone line.

In Bangladesh, IPTSP services commonly use numbers with a 096XX prefix. BTRC's published operator list includes prefixes such as 09611 for Dhakacom/Amber IT, 09612 for MetroNet, 09666 for BDCOM, and 09677 for BRAC BDMail Network.

A business can connect a VoIP number to an IP phone, softphone, or cloud PBX system. This allows several employees to handle calls through the same business number.

What Is an IPTSP in Bangladesh?

IPTSP means Internet Protocol Telephony Service Provider. These providers offer telephone services using IP networks.

In Bangladesh, IPTSP operators work under the country's telecom regulatory framework. BTRC publishes operator names and their assigned prefixes, which helps identify licensed IPTSP services.

This is important when choosing an IP phone service. Businesses should check the provider's current regulatory status and service terms before signing up.

An IPTSP service is different from simply using an international VoIP application. A local IPTSP can provide Bangladesh-specific IP numbers and connections to local mobile and fixed networks.

How Does IP Phone Service Work?

An IP phone system first converts your voice into digital information. That information travels through an internet or private IP network.

The provider then routes the call to its destination. If you're calling another IP number on the same network, the call may stay within the IP network.

For calls to mobile or traditional telephone numbers, the provider connects the IP network with the public telephone network. SIP, IP PBX, and SIP trunking are common technologies used in business IP phone systems.

The quality of your internet connection also matters. A stable connection, suitable bandwidth, and proper network setup can help maintain clear calls.

Top 5 IP Phone Service Providers in Bangladesh

There are several IPTSP operators in Bangladesh, so choosing only five requires looking beyond name recognition. This guide considers business use cases, available features, service options, pricing information, and provider documentation.

The providers below serve different types of users. Some focus strongly on large enterprises, while others offer accessible cloud PBX packages for smaller businesses.

1. BDCOM Online Limited, Kotha

BDCOM Online Limited provides IP telephony under its Kotha brand. Its official service page lists IP phones, IP PBX solutions, call center solutions, hosted PBX, and short code parking among its offerings.

BDCOM says Kotha was introduced in 2009 and has been deployed for call centers, banks, government organizations, large enterprises, and other customers. Its 2025 company profile also describes Kotha as a widely deployed customized enterprise IP telephony solution.

The service supports businesses that need more than a basic IP number. Features include high-volume call handling, hosted PBX, call center solutions, short code parking, voice blast, call forwarding, automatic call diversion, and conferencing options.

This makes BDCOM a suitable option for organizations with complex communication needs. Large companies can also discuss customized IP PBX deployments instead of relying only on a standard package.

BDCOM's assigned IPTSP prefix is 09666, according to BTRC's published operator list.

2. Amber IT Limited

Amber IT is another established IP phone service provider in Bangladesh. Its IPTSP service includes hosted IP telephony, SIP trunking, hosted PABX, and a prepaid option for individual IP telephony users.

The company also provides an Amber IT IP Phone app. The app can give users a phone number for making and receiving calls and supports features such as audio calls, video calls, group chat, file sharing, and conferencing.

One useful feature is its per-second billing. Amber IT's current IP Phone page advertises calls to local operators at 35 paisa per minute, with 15% VAT applicable. Its FAQ currently lists 40 paisa per minute, so users should confirm the applicable rate before purchasing.

Amber IT also supports business users through hosted IP telephony and SIP trunk services. Its official website says its hosted IP telephony servers are backed up across different data center locations and supported by technical teams and a network operations center.

Its BTRC-listed IPTSP prefix is 09611.

3. BRACNet Limited

BRACNet provides IP telephony and SMS solutions for business customers. Its current voice service page highlights IP PBX, cloud PBX, call center solutions, dynamic IVR, and short code parking.

Its IP PBX service also includes call forwarding, call transfer, voicemail, audio and video conferencing, and other business communication features. These tools can help companies manage customer calls from a central system.

BRACNet can be useful for companies that need more structured call management. Call centers and customer support teams can benefit from features that help route and manage incoming calls.

For larger organizations, hosted and on-premise PBX options can provide more flexibility. The right setup will depend on the number of users, locations, and required call channels.

BTRC's operator list identifies BRAC BDMail Network Limited with the 09677 prefix.

4. Alpha PBX

Alpha PBX focuses on hosted IP PBX and business telephone systems. Its service combines IP numbers, extensions, IVR, call management, and cloud-based PBX features.

One of its main advantages is that businesses don't need to maintain their own PBX server. Alpha PBX hosts the system, while extensions can be connected to smartphones, computers, tablets, or IP phones.

Its current cloud PBX pricing starts at ৳995 per month for the Starter package. That package includes one IP number, five extensions, two call channels, and one IVR. The listed call charge is ৳0.50 per minute, excluding VAT, with per-second billing.

The Business package costs ৳1,495 per month and includes ten extensions and four call channels. Corporate and Enterprise plans are listed at ৳2,995 and ৳4,995 per month respectively.

These published packages make Alpha PBX an option for small businesses that want predictable monthly costs. Larger businesses can also use its higher-capacity packages.

5. MetroNet Bangladesh Limited, MetroTel

MetroNet Bangladesh provides IP telephony under the MetroTel service. BTRC lists MetroNet Bangladesh Limited with the 09612 IPTSP prefix.

MetroNet says its IP telephony service can connect employees across main offices, branch offices, and remote locations. The service is available through an internet connection or MetroNet's data network.

The company also provides enterprise IP PBX integration. Its service can integrate traditional PBX systems and analog telephone sets with an IP-based PBX system.

MetroTel supports business features such as call center integration, CRM applications, conferencing, voicemail, recording, and remote worker connectivity. It also promotes IP-to-IP calling as a way to reduce communication costs.

This makes MetroNet relevant for businesses with multiple offices or existing telephone infrastructure. Companies can use its IP telephony service while gradually moving from older phone systems to IP-based communication.

IP Phone Service Price in Bangladesh

IP phone service costs vary based on the provider and the type of service you need. A basic IP number can cost much less than a complete business PBX system.

Monthly cloud PBX fees are often based on extensions, call channels, IVR capacity, and other features. For example, Alpha PBX currently lists plans from ৳995 to ৳4,995 per month.

Call charges are another important cost. Alpha PBX lists rates from ৳0.40 to ৳0.50 per minute before VAT, depending on the package. Its published plans also use per-second billing.

Amber IT currently advertises 35 paisa per minute for local operator calls on its IP Phone app, with VAT applicable. Its FAQ shows a different current rate, so customers should confirm the final rate before adding balance.

Hardware is a separate expense if you want physical IP phones. For example, Alpha PBX currently lists several Grandstream IP phone models on its online store, with prices starting around ৳4,600 for some models.

Enterprise solutions may cost more because they can require custom PBX configuration, additional channels, multiple locations, integration, installation, and support.

What Is a VoIP Number Used For?

A VoIP number can serve as a main business contact number. Instead of giving customers several employee numbers, a company can use one number with different extensions.

For example, an e-commerce company could route sales calls to one extension and customer support calls to another. Calls can then be transferred without asking customers to call different numbers.

Businesses can also use VoIP numbers for remote teams. Employees can receive business calls through supported IP phones, computers, or mobile applications.

Call centers can use VoIP systems with IVR and call routing. These features can direct customers to the right department without requiring a receptionist to answer every call.

Benefits of Using an IP Phone Service in Bangladesh

The biggest benefit is centralized communication. A business can manage numbers, extensions, call routes, and other settings through one system.

IP phone systems can also support remote work. An employee may be able to use a business extension from a smartphone or computer instead of sitting beside a fixed desk phone.

Another benefit is scalability. A growing company can add extensions and call channels without rebuilding its entire telephone system.

Features such as IVR, call forwarding, call recording, conferencing, and call monitoring can also improve customer service. However, the exact features depend on the provider and package.

IP Phone vs Traditional Phone vs Mobile

How to Choose an IP Phone Service Provider in Bangladesh

Start by checking whether the provider offers the type of number your business needs. You should also confirm its current regulatory status and assigned IPTSP prefix.

Next, check call quality and network reliability. A low call rate isn't useful if calls regularly drop or have poor audio quality.

Look at the billing system carefully. Check the per-minute rate, pulse duration, VAT, connection charges, monthly fees, and any minimum usage requirements.

Your required features should also guide the decision. A small office may only need an IP number and a few extensions, while a call center may need IVR, recording, monitoring, and many simultaneous channels.

Support is another important factor. Ask how technical problems are handled and whether business customers receive dedicated support or an SLA.

Finally, calculate the complete cost instead of comparing only the call rate. Include monthly charges, hardware, setup, installation, additional extensions, and expected call usage.

Frequently Asked Questions

What is an IP phone service?

An IP phone service allows users to make and receive calls through an IP network. It can work with physical IP phones, computers, smartphones, or cloud PBX systems.

What is a VoIP number?

A VoIP number is a phone number that works through an IP-based communication network. Businesses can use it for incoming and outgoing calls.

What is a VoIP number used for?

Businesses use VoIP numbers for customer support, sales, call centers, remote work, IVR, and internal communication. One number can also connect to multiple extensions.

What is Voice over IP?

Voice over IP, or VoIP, is a technology that sends voice calls through IP networks. It converts voice into digital data before sending it across the network.

Is VoIP legal in Bangladesh?

IP telephony is regulated in Bangladesh. Businesses should use services from properly authorized and regulated providers and check the provider's current status before purchasing.

How much does an IP phone cost in Bangladesh?

The cost depends on the model and features. Current listings from Alpha PBX show some IP phones priced from around ৳4,600, while advanced models cost considerably more.

How much does VoIP calling cost in Bangladesh?

Rates vary by provider and package. Current examples include Alpha PBX rates from ৳0.40 to ৳0.50 per minute before VAT and Amber IT's advertised 35 paisa per minute app rate, subject to its applicable terms.

Can I use an IP phone without a computer?

Yes. A dedicated IP phone can connect directly to a suitable network. You can also use a softphone on a computer or smartphone if your provider supports it.

Can I use a VoIP number on a mobile phone?

Yes, when the provider offers a compatible mobile application or softphone. Amber IT, for example, provides an IP Phone app for mobile users.

Which is the best IP phone service provider in Bangladesh?

There isn't one provider that suits every business. Compare pricing, call quality, features, support, scalability, and regulatory status before making a decision.

Final Verdict

IP phone services have become a practical option for businesses that need flexible communication. They can support multiple extensions, remote employees, IVR, call routing, and centralized business numbers.

BDCOM's Kotha platform focuses strongly on customized IP telephony and enterprise solutions. Amber IT offers hosted IP telephony and a mobile IP Phone app. BRACNet provides cloud and hosted IP PBX services with business communication features.

Alpha PBX stands out for its published cloud PBX packages, while MetroNet offers IP telephony with enterprise PBX integration and remote connectivity.

Before subscribing, confirm the latest price, call rate, VAT, setup cost, number availability, features, and support terms directly with the provider. Telecom packages can change, so current provider information should always take priority over older third-party listings.